Last Updated: 1/9/2025

Our Commitment

Fix My Truck Online is committed to providing high-quality service and resolving complaints in a fair, timely, and transparent manner.

How to Make a Complaint

If you’re dissatisfied with any aspect of our service, please contact us directly:

Email: complaints@fixmytruckonline.com
Phone: [Insert Number]
Mail: Fix My Truck Online, [Insert Address]

Please include:

• Your full name and contact details
• A clear description of the issue
• Any relevant documentation (e.g. invoices, photos)

What Happens Next

• Acknowledgement: We’ll acknowledge your complaint within 2 working days.
• Investigation: We aim to investigate and respond within 10 working days.
• Resolution: If necessary, we’ll work with you to agree on a resolution (e.g. refund, re-service, or explanation).

If you’re not satisfied with our response, we can escalate your complaint internally or direct you to a relevant third-party resolution body.